Privacy Policy

At feltcrafty, your privacy is at the core of everything we do. We understand how important your personal information is, and we are dedicated to ensuring its protection with the highest level of security and respect. This Privacy Policy details how we collect, use, safeguard, and manage your data, giving you complete control and confidence every time you interact with us.

Your Privacy, Our Promise

Important: We are committed to maintaining your trust. We will never sell, rent, or share your personal information with third parties. Your privacy is our priority, and we treat it with the utmost care and integrity.

1. The Information We Collect

We collect personal information through various interactions, such as when you make a purchase, register on our website, or communicate with us. The types of information we may collect include:

  • Personal & Contact Information: Your name, email address, billing and shipping addresses, order history, interactions with our customer support team, product preferences, and any other details you share with us.

  • Transaction Information: This includes details like the name on your payment method, card type, partial card number, and other payment-related information.

  • Technical Data: Information such as your IP address, browser type, operating system, language, location, and platform when you visit our site.

  • Marketing Preferences: Your preferences regarding promotional content and how you prefer to be contacted.

2. The Information You Choose to Share With Us

You may voluntarily share personal details with us in several ways, such as when making a purchase, leaving a review, or submitting photos, videos, or comments. This could include your name, email, address, product preferences, and other relevant information.

3. How We Use Your Information

We use your information to:

  • Enhance your experience: Personalize our communication and services to fit your needs and preferences.

  • Provide product recommendations: Suggest items based on your tastes and previous interactions.

  • Support and assist you: Address any questions or concerns regarding your orders and overall experience with us.

  • Process your orders efficiently: Ensure smooth transactions while managing your account and providing top-tier service.

  • Ongoing support: Offer continuous assistance throughout your customer journey to ensure your satisfaction.

4. Cookies, Web Analytics, and Tracking

To improve your browsing experience, we use cookies, web logs, and Google Analytics. These tools help us remember your preferences and optimize site performance. You can adjust your cookie settings or opt-out of Google Analytics using available browser tools.

5. Email & Text Notifications

With your consent, we may send you updates about new products, special promotions, and other relevant news via email or text. You will receive no more than four messages per month. You can easily opt-out at any time by emailing us at [email protected].

6. Sharing Your Data

We will never sell or rent your personal information. However, we may share it with trusted third parties who help us deliver our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising, and other essential platforms.

  • Legal Requirements: We may disclose your data to comply with legal obligations or prevent fraud.

7. Protecting Your Personal Information

We take every step to protect your data from unauthorized access, alteration, or disclosure. Your payment details are encrypted with SSL technology, and all transactions are securely processed through PayPal. While no system can guarantee 100% security, we are committed to continually improving our security measures to ensure your data remains protected.

8. Data Retention

We keep your personal information only for as long as necessary to provide our services or as required by law. After you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your data, simply reach out to us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, correct any inaccuracies, and request the deletion of your information. To make any changes, simply email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using feltcrafty, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to contact us at [email protected]. We are committed to providing you with a safe, secure, and rewarding experience every time you visit.